This Privacy Policy applies to the website operated by EWNSMART ("we", "us", "our") located at www.ewnsmart.com. EWNSMART is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. By accessing our website or using our services, you agree to the terms outlined in this policy.

Personal Information

Personal information refers to any information that identifies or can be used to identify an individual. When you interact with our website or use our services, we may collect various types of personal information from you, including but not limited to:

• Your name: We may collect your full name to personalize your experience and facilitate communication.
• Email address: We collect your email address to communicate with you regarding your account, orders, and inquiries.
• Phone number: We may collect your phone number to provide customer support or facilitate order delivery.
• Shipping address: Your postal address is required for shipping purposes and to verify your identity.
• Payment information: When you make a purchase, we collect payment information such as the last four digits of your credit card number or other payment methods to process transactions securely.
• Any other information you provide voluntarily: You may choose to provide additional information such as your preferences, interests, or feedback, which helps us tailor our services to your needs.

Usage Information

In addition to personal information, we may collect usage information when you access or use our website or services. This information may include:

• Your computer's Internet Protocol (IP) address: An IP address is a unique numerical identifier assigned to your device when connected to the internet. We may collect IP addresses for security purposes, to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.
• Browser type: We collect information about the browser you use to access our website to optimize compatibility and enhance user experience.
• Pages visited: We track the pages you visit on our website to understand how you interact with our content and improve our services.
• Time and date of visit: We record the time and date of your visits to our website for analytics purposes and to monitor site traffic patterns.
• Other diagnostic data: We may collect additional diagnostic data such as error logs or device information to troubleshoot technical issues and improve website performance.

How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders: To process and fulfill orders, including billing, shipping, and delivery.
• Customer Service: To communicate with you about your orders, account information, and provide customer support.
• Marketing and Promotions: To send promotional emails, newsletters, and marketing communications that may be of interest to you. You can opt-out of receiving marketing emails at any time by following the unsubscribe instructions provided in the email.
• Improving Our Services: To analyze trends, monitor and improve the functionality of our website, and enhance the user experience.
• Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

• Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Compliance: We may disclose your information when required by law, to enforce our site policies, or to protect our or others' rights, property, or safety.

Data Security

EWNSMART takes reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. We implement appropriate technical and organizational security measures to safeguard your data, including:

• SSL Technology: Our website uses Secure Socket Layer (SSL) encryption to secure data transmission between your browser and our server.
• Data Minimization: We collect and retain only the personal information necessary for the purposes stated in this Privacy Policy.
• Access Control: Access to your personal information is restricted to authorized personnel who require access to perform their job duties.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.

Your Rights

You have the right to access, correct, or delete your personal information. You may also request that we restrict the processing of your information or object to certain uses. To exercise these rights or inquire about our privacy practices, please contact us using the information provided below.

Children's Privacy

Protecting the privacy of children is important to us. EWNSMART does not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected personal information from a child under 13, we will promptly take steps to delete that information from our records.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These rights include:

• The right to know what personal information is collected about you and how it is used.
• The right to access your personal information.
• The right to request deletion of your personal information.
• The right to opt-out of the sale of your personal information, if applicable.

To exercise your rights under the CCPA or inquire about our privacy practices, please contact us using the information provided below.

Data Protection Officer

EWNSMART has appointed a Data Protection Officer (DPO) to oversee our privacy practices and ensure compliance with data protection laws. You may contact our DPO at [email protected] for any privacy-related inquiries or concerns.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine the retention periods include:

• The length of time we have an ongoing relationship with you.
• Whether there are legal obligations we need to comply with (e.g., tax or accounting purposes).
• Whether retention is advisable in light of our legal position (e.g., statutes of limitations, litigation or regulatory investigations).

Third-Party Links

Our website may contain links to third-party websites or services not operated by EWNSMART. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

EWNSMART reserves the right to update or modify this Privacy Policy at any time. Changes are effective upon posting on the website. Continued use of our services constitutes acceptance of the revised policy.

Contact Us

For questions or concerns regarding our Privacy Policy or your personal information:

• Email: [email protected]
• Helpline: +971 55 886 2805
• Support Ticket: Submit a support ticket through your account dashboard.

Customer Service Hours: Monday to Saturday, 24 Hours (GMT)
Sunday: Closed
Other departments as per their timing: Monday to Saturday, 10:00 AM to 10:00 PM (GMT)