At EWNSMART, we are committed to providing exceptional customer support to ensure your shopping experience is smooth and enjoyable. Whether you have inquiries about products, orders, or need assistance with any aspect of our service, our dedicated support team is here to help.

Support Channels

You can reach our support team through the following channels:

1. Support Ticket: Users and sellers can contact us using the support ticket feature within their account dashboard. Simply log in to your account and submit a support ticket detailing your issue or query. Our team will respond within 24 hours during regular business hours.
2. Helpline: For immediate assistance, you can call our helpline at +971 55 886 2805. Our friendly support staff is available to assist you Monday to Saturday, 24 hours a day (GMT). Please note that our helpline may have limited availability outside of regular business hours.
3. Email: You can also contact us via email at [email protected]. Our support team monitors this inbox regularly and strives to respond to all inquiries promptly.

Support Hours

Our support team is available to assist you during the following hours:

• Monday to Saturday: 24 hours (GMT)
• Sunday: Closed

Response Time

We understand the importance of timely assistance. Our goal is to respond to all support inquiries within 24 hours during regular business hours. For inquiries received outside of regular business hours, responses may be delayed until the next business day.

Types of Support

Our support team can assist you with a wide range of inquiries, including:

• Product Information: Details about our activewear, handbags, jackets, and other fashion items.
• Order Assistance: Help with placing orders, tracking shipments, and managing your account.
• Returns and Exchanges: Guidance on our return policy, initiating returns, and processing refunds or exchanges.
• Technical Support: Assistance with website navigation, account settings, and troubleshooting any technical issues.

Escalating Issues

If your inquiry requires attention from a specific department such as billing, shipping, or resolution, our support team will facilitate the transfer to the appropriate department for further assistance.

Get Help from EWNSMART

While most issues can be resolved directly through our support channels, we are here to step in and assist if needed. Here are some scenarios where you might reach out to us for additional support:

• If you encounter difficulties communicating with a seller or resolving an issue independently.
• If you have concerns about a purchase and require mediation or intervention from EWNSMART.

Contact Information

For any inquiries or assistance, please contact us through the following channels:

• Email: [email protected]
• Helpline: +971 55 886 2805
• Support Ticket: Log in to your account and submit a support ticket for personalized assistance.