Welcome to EWNSMART’s Cancellation Policy. This policy outlines the guidelines and procedures for cancelling orders placed on our website. By placing an order with EWNSMART, you agree to comply with the terms set forth in this policy.

Order Cancellation

Before Shipping

• Cancellation Window: You can cancel your order within 24 hours of placing it without any penalties. After this period, our system begins processing your order for shipment, and cancellation might not be possible.
• How to Cancel: To cancel your order, please log in to your account, navigate to "My Orders," select the order you wish to cancel, and click on "Cancel Order." Alternatively, you can contact our customer support team via email at [email protected] or by phone at +971 55 886 2805 to request cancellation.
• Confirmation: Once your cancellation request is approved, you will receive an email confirmation.

After Shipping

• Shipped Orders: If your order has already been shipped, cancellation is no longer an option. Please follow our Return Policy for returning the item once it arrives.

Automatic Cancellation

• Stock Unavailability: Orders may be automatically cancelled if an item is out of stock or unavailable. In such cases, a full refund will be issued.
• Payment Issues: Orders may also be automatically cancelled if there are payment verification issues.

Refunds for Cancellation

• Refund Amounts: Refunds for cancelled orders will be credited back to the original payment method used during purchase.
• Processing Time: Refunds typically take 5 to 7 working days to reflect in your account. Please note that weekends and holidays are not considered working days.

Late or Missing Refunds

• If you haven’t received your refund within the expected timeframe, please check your bank account first.
• Contact your credit card company or bank if there is a delay in posting the refund.
• If you’ve done all of this and still haven't received your refund, please contact us at [email protected] for further assistance.

Late Cancellations

• Processed or Shipped Orders: If your order has already been processed or shipped, you may still cancel it, but you will need to follow our Return Policy to return the item once received.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or not as described.

Cancellation of Pre-Orders or Backordered Items

• Pre-Orders: Pre-orders can be cancelled anytime before the item is shipped. Once shipped, standard cancellation policies apply.
• Backordered Items: Customers can cancel backordered items anytime before they are restocked and shipped.

Non-Cancellable Items

• Custom Orders: Custom-made or personalized items cannot be cancelled once production has started.
• Digital Products: Downloadable software products and digital content cannot be cancelled once the download link has been provided.

Order Modifications

• Changing Order Details: If you need to modify your order details (e.g., shipping address or item quantity), please contact us immediately. Modifications may not be possible once the order is processed.
• Additional Charges: Any additional charges or refunds resulting from order modifications will be processed accordingly.

Contact Information

For any questions or assistance regarding cancellations, please reach out to us using the following contact details:

• Email: [email protected]
• Helpline: +971 55 886 2805
• Support Ticket: Submit a support ticket through your customer account dashboard for personalized assistance.

Support Hours

Our customer service team is available to assist you during the following hours:

• Monday to Saturday: 24 Hours (GMT)
• Sunday: Closed

Customer Responsibilities

• Ensure that your order details are correct before finalizing the purchase.
• Promptly communicate with our support team if you wish to cancel or modify your order.