At EWNSMART, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return process to make your shopping experience as seamless as possible.

Eligibility Criteria

To qualify for a return, the item must meet the following conditions:

• Unused and Unworn: The item must be in its original condition, unworn, unused, and free from any signs of wear or damage.
• Original Packaging: It should be returned in the original packaging, including all tags, labels, and accessories.
• Hygiene Products: Certain items such as skincare products, cosmetics, and intimate apparel (including swimwear and underwear) cannot be returned due to hygiene reasons unless they are unopened and in their original packaging.

Initiating a Return

1. Contact Customer Service: Start the return process by contacting our customer service team via support ticket, email ([email protected]), or phone. Please provide your order number and details about the item you wish to return.
2. Return Authorization: Upon approval of your return request, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with your return.
3. Packaging Your Return: Carefully package the item to prevent damage during transit. Ensure all original packaging, tags, and accessories are included.
4. Labeling Your Return: Use the provided return label, if applicable, or select a traceable shipping service to send the item back to us. Clearly mark the RMA number on the outside of the package.

Return Address

EWNSMART
Al Shohada Road Al Hamra Industrial Zone - FZ - Ras Al Khaimah
United Arab Emirates

Non-Returnable Items

The following items are not eligible for return:

• Personal Care Products: Including skincare, cosmetics, fragrances, and hair care products.
• Health and Wellness Products: Such as supplements, vitamins, and medications.
• Digital Items: This includes downloadable software, e-books, and gift cards.
• Customized or Altered Items: Any item that has been personalized or altered according to customer specifications.

Refund Process

Upon receiving your returned item, our team will inspect it to verify its condition and eligibility for a refund.

• Approved Returns: If your return meets our criteria, we will initiate a refund to your original method of payment. Please note that refunds exclude any shipping charges, taxes, or restocking fees that may apply.
• Refund Timeline: Refunds typically take 5 to 7 business days to process, depending on your financial institution's processing times. You will receive a notification once the refund has been issued.

Exchange Policy

If you wish to exchange an item for a different size, color, or style, please follow the standard return process outlined above. Once we receive your returned item and verify its condition, we will process the exchange promptly based on availability.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately. We will provide assistance and arrange for a replacement or refund as appropriate. We may request photographic evidence or additional information to expedite the resolution process.

Seller Responsibilities

Our sellers are committed to providing excellent service throughout the return process:

• Timely Responses: Sellers will promptly respond to return requests and inquiries.
• Clear Instructions: They will provide clear instructions and, if applicable, necessary return labels for your convenience.
• Efficient Processing: Sellers will process refunds or exchanges promptly upon receiving returned items.

Shipping Partners

We collaborate with reliable courier services to ensure safe and timely returns:

•  
• MyUS
• FedEx
• UPS
• USPS
• Shippo
• Schneider Logistics

Get Help from EWNSMART

For any questions or assistance regarding returns, exchanges, or damaged items, please contact us during our customer service hours:

• Email: [email protected]
• Helpline Number: +971 55 886 2805
• Support Ticket: Submit a support ticket through your account dashboard for personalized assistance.

• Customer Service Hours: Monday to Saturday, 24 hours (GMT)
• Sunday: Closed