Welcome to EWNSMART’s Shipping Policy. This policy outlines our shipping practices, delivery times, shipping options, and more. By placing an order with EWNSMART, you agree to comply with the terms set forth in this policy.

Shipping Partners

EWNSMART collaborates with trusted courier companies to ensure your orders are delivered securely and promptly:

• MyUS
• FedEx
• UPS
• USPS
• Shippo
• Schneider Logistics

Shipping Destinations

EWNSMART ships to various countries worldwide to cater to our global clientele:

• United States (US)
• Switzerland (CH)
• United Kingdom (GB)
• Germany (DE)
• Australia (AU)
• Denmark (DK)
• Canada (CA)

Handling and Delivery Time

• Handling Time: Our standard processing time is 1-2 business days (Monday-Saturday) from the date of order placement. During peak seasons or promotional periods, handling times may be extended, and we appreciate your patience during these times.
• Delivery Time: Delivery estimates vary depending on your location and the shipping method selected during checkout. Typically, orders are delivered within 7-10 business days (Monday-Saturday) from the date of shipment. Factors such as customs processing and local delivery conditions may impact delivery times for international orders.

Shipping Options

• Standard Shipping: Available for all orders within our shipping destinations. This option provides a reliable delivery service at no additional cost.
• Expedited Shipping: For customers requiring faster delivery, we offer expedited shipping options at an additional cost. Details on delivery times and costs will be provided during the checkout process.

Shipping Costs

• Free Shipping: EWNSMART offers free standard shipping on all orders delivered within the United States. For international orders, shipping costs are calculated based on the destination and the weight of the package.
• International Shipping: Customers outside the United States may be subject to additional shipping fees, including import taxes, customs duties, and carrier fees. These charges are the responsibility of the recipient and are not included in the shipping charges paid at checkout.

Tracking Your Order

• Order Tracking: Upon shipment, you will receive a shipping confirmation email containing a tracking number. Use this number to monitor the status of your order through the courier’s website or our Order Tracking page.

Shipping Insurance

• Insurance Coverage: EWNSMART includes shipping insurance for all orders to protect against loss or damage during transit. If your shipment is lost or damaged, please contact our Customer Support team immediately for assistance.

Lost or Damaged Shipments

• Claims Process: In the event of a lost or damaged shipment, notify us immediately. We will initiate a claim with the shipping carrier to resolve the issue promptly. Please retain all packaging materials and documentation as they may be required for the claims process.

Returns and Exchanges

• Return Policy: For information on returns and exchanges, please refer to our dedicated Return Policy page. We strive to ensure your satisfaction with our products and provide clear guidelines for returns and exchanges.

Shipping Disputes and Claims

• Dispute Resolution: Should you encounter any shipping-related disputes or claims, please contact us directly. We will work diligently to investigate and resolve the issue to your satisfaction.

Environmental Responsibility

• Sustainability Efforts: At EWNSMART, we are committed to minimizing our environmental impact. We strive to use eco-friendly packaging materials and partner with carriers who share our commitment to sustainability.

Contact Information

For any questions or assistance regarding our Shipping Policy, please contact us using the following details:

• Email: [email protected]
• Helpline: +971 55 886 2805
• Support Ticket: Submit a support ticket through your customer account for personalized assistance.

Support Hours

Our customer service team is available to assist you during the following hours:

• Customer Service Hours: Monday to Saturday, 24 hours (GMT)
• Sunday: Closed