About EWNSMART

Q: What is EWNSMART? A: EWNSMART is an online destination specializing in activewear for both men and women, designer stylish handbags and purses, business bags, puffer and down jackets, and coats. We offer a curated selection of high-quality fashion items to suit diverse tastes and preferences.

Q: How do I create an account on EWNSMART? A: To create an account, click on the "Sign Up" button located on the top right corner of our homepage. Fill in your name, email address, and password. Once submitted, you'll receive a confirmation email to verify your account.

Q: How can I contact EWNSMART customer support? A: Our customer support team is available to assist you via support ticket within your account dashboard, by calling our helpline at +971 55 886 2805, or through email at [email protected]. We operate Monday to Saturday, 24 hours a day (GMT), and are closed on Sundays.

Q: How do I reset my password? A: If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you instructions to reset your password securely.

Q: How do I update my account information? A: Log in to your account and navigate to the "Account Settings" section. Here, you can update your personal details, shipping address, and payment information as needed.

Orders and Payments

Q: What payment methods are accepted on EWNSMART? A: We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), digital wallets (Google Pay, Apple Pay, CashApp), and buy now, pay later services (Affirm, Afterpay, Klarna) for seamless and secure transactions.

Q: Can I track my order? A: Yes, once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can also track your order directly from the "Order History" section in your account dashboard.

Q: How do I apply a coupon code? A: During checkout, enter your coupon code in the designated field. Apply the code, and the discount will be applied to your total before completing your purchase.

Q: What should I do if my payment is declined? A: If your payment is declined, ensure all payment details are correct and your card is valid. Contact your bank or card issuer for assistance. You may also try an alternate payment method.

Q: Can I change or cancel my order? A: Orders can be canceled within 24 hours of purchase without penalty. To cancel, log in to your account or contact our customer support team. Once shipped, orders cannot be cancelled but can be returned per our Return Policy.

Shipping

Q: What are the shipping costs? A: EWNSMART offers free shipping on all orders. Additional fees for expedited delivery or special handling will be clearly communicated during checkout.

Q: How long does it take for my order to arrive? A: Orders typically ship within 1-2 business days (Monday-Saturday). Delivery times vary but generally range from 7-10 business days depending on your location and the selected shipping service.

Q: Do you ship internationally? A: Currently, we ship to the United States, Switzerland, United Kingdom, Germany, Australia, Denmark, and Canada.

Q: How can I change my shipping address? A: For address changes post-order placement, promptly contact our customer support team. We'll make every effort to update the address before your order ships.

Returns and Refunds

Q: What is your return policy? A: We offer a 30-day money-back guarantee. If you're dissatisfied with your purchase, you can return it within 30 days for a full refund. Certain items, like gift cards and downloadable software, are non-returnable.

Q: How do I initiate a return? A: Log in to your account, go to "Order History," and select the order for return. Follow the prompts to request a return label, which will be provided free of charge.

Q: How long does it take to receive a refund? A: Refunds are processed within 5-7 business days after we receive and inspect the returned item. Please allow additional time for the refund to reflect in your bank account.

Q: What should I do if my refund is late or missing? A: If you haven't received your refund within the expected timeframe, check your bank account first. Contact your credit card company and bank if necessary. For further assistance, reach out to us at [email protected].

Affiliate Program

Q: How do I join the EWNSMART affiliate program? A: Click on the "Be an Affiliate Partner" button, complete the application, and await approval. Once approved, start promoting our products and earn commissions on sales and user registrations through your referral link.

Q: What is the commission structure for affiliates? A: Affiliates earn a 10% commission on product sales and a 5% commission on user account registrations through their referral links. Tracking cookies are valid for 30 days.

Q: How do I track my affiliate earnings? A: Monitor clicks, impressions, and sales generated by your referrals through the affiliate dashboard available upon approval.

Q: How do I withdraw my affiliate earnings? A: You may withdraw earnings once they reach a minimum of $50. Withdrawals are facilitated via PayPal or direct bank transfer.

Privacy and Security

Q: How is my personal information protected? A: EWNSMART employs SSL encryption for secure data transmission and partners with Stripe for PCI DSS compliant payment processing.

Q: How do I update my privacy preferences? A: Manage data sharing and communication preferences by accessing the "Privacy Settings" section within your account.

Q: What should I do if I suspect fraudulent activity on my account? A: Contact our customer support team immediately to report any suspected fraudulent activity. We will take prompt action to secure your account.