At EWNSMART, we are committed to ensuring your satisfaction with every purchase. Our comprehensive Refund and Exchange Policy is designed to provide transparency and clarity throughout your shopping experience.

Refund Amounts

Refunds will be credited back to the original payment method used for the purchase. Once approved, refunds typically process within 5 to 7 working days. Please note that refunds are processed during business days, excluding Saturdays and Sundays.

Restocking Fee

We do not impose restocking fees for returned items. You will receive a full refund equivalent to the original purchase price of the item.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please follow these steps:

1. Check Your Bank Account: Verify if the refund has been processed and posted.
2. Contact Your Payment Provider: Occasionally, there may be processing delays with credit card companies or banks.
3. Contact Us: If you have completed the above steps and still have not received your refund, please reach out to our customer service team for assistance.

Exchange Policy

In addition to refunds, we offer hassle-free exchanges to ensure you find the perfect item. Here’s how our exchange process works:

1. Initiate an Exchange: Contact our customer service team via support ticket, email ([email protected]), or phone to request an exchange authorization.
2. Exchange Eligibility: Exchanges are available for items that are in their original condition, unworn, and with all tags intact.
3. Receive an Exchange Label: Once your exchange is authorized, we will provide you with an exchange label. Download and print the label.
4. Prepare Your Package: Pack the item securely in its original packaging with all accessories included.
5. Attach the Exchange Label: Affix the exchange label to the package.
6. Ship Your Exchange: Drop off your package at a designated shipping location using our specified courier services.

Non-returnable Items

Certain items are not eligible for return or exchange, including:

• Gift cards
• Downloadable software products
• Health and personal care items

Seller Responsibilities

Our sellers are dedicated to:

• Providing timely exchange labels and instructions.
• Processing exchanges promptly upon receiving returned items.
• Covering exchange shipping costs for defective, damaged, or incorrectly shipped items.

Get Help from EWNSMART

While most issues can be resolved directly with sellers, our customer service team is here to assist you when needed. Contact us if:

• The seller has not responded to your exchange request within 3 business days.
• You have returned an item for exchange, but the seller has not processed it within the specified timeframe.

Tracking Your Return or Exchange

For returns and exchanges using our provided labels, tracking details will be automatically updated. If you use your own return shipping, please ensure to add tracking information for security.

Shipping Partners

We collaborate with reputable courier companies to ensure reliable return and exchange shipping:

• MyUS
• FedEx
• UPS
• USPS
• Shippo
• Schneider Logistics

Contact Information

For any inquiries or assistance regarding refunds or exchanges, please contact us through:

• Email: [email protected]
• Helpline: +971 55 886 2805
• Support Ticket: Submit a support ticket through your account dashboard for personalized assistance.