This website is operated by EWNSMART. Throughout the site, the terms “we”, “us”, and “our” refer to EWNSMART. EWNSMART offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Acceptance of Terms

By accessing or using EWNSMART, you agree to these terms and conditions, our privacy policy, and other applicable laws and regulations. If you do not agree with any part of these terms, you may not access the website or use our services.

User Accounts

Creating an account with EWNSMART allows you to enjoy personalized services, order tracking, and seamless checkout experiences. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Please notify us immediately of any unauthorized use or security breach of your account.

Orders and Payments

• Order Placement: Orders are processed upon confirmation of payment. Prices displayed are in USD and include all applicable taxes and fees.
• Payment Methods: We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), digital wallets (Google Pay, Apple Pay), and buy now, pay later services (Affirm, Afterpay) to ensure flexibility and convenience for our customers.

Shipping and Delivery

• Shipping Partners: EWNSMART partners with reputable courier companies including MyUS, FedEx, UPS, USPS, Shippo, and Schneider Logistics to ensure timely and secure delivery worldwide.
• Handling and Delivery Time: Standard handling time is 1-2 business days (Monday-Saturday) from the date of order placement. Delivery times vary based on location and courier service, typically within 7-10 business days (Monday-Saturday).

Shipping Destinations

• We Ship To: United States (US), Switzerland (CH), United Kingdom (GB), Germany (DE), Australia (AU), Denmark (DK), Canada (CA).

Returns and Exchanges

• Return Policy: For detailed instructions on initiating returns, eligibility criteria, and timelines for refunds, please refer to our comprehensive Return and Exchange Policy. We strive to ensure a hassle-free return experience for our customers.
• Non-returnable Items: Certain items are exempt from being returned, including gift cards, downloadable software products, and some health and personal care items.
• Sale Items: Only regular-priced items may be refunded. Sale items are non-refundable unless they are defective or damaged upon receipt.

Cancellation Policy

• Cancellation: Orders can be canceled before shipment. Please contact customer support via email, helpline, or support ticket for assistance with cancellations.

User Conduct

• Prohibited Actions: Users must not engage in unlawful, fraudulent, or harmful activities while using EWNSMART. Spamming, hacking, or misuse of our website is strictly prohibited and may result in account termination.

Intellectual Property

• Ownership: All original content created by EWNSMART, including text, images, videos, and logos specifically produced by EWNSMART, is the property of EWNSMART or its licensors. This excludes product listings provided by sellers, which remain the intellectual property of the respective sellers. Users may not reproduce, distribute, or modify any original content created by EWNSMART without prior written permission. Product listings provided by sellers may be subject to their own intellectual property rights and agreements with EWNSMART.

This clarification ensures that while EWNSMART retains rights to its original content, sellers maintain ownership over their respective product listings and intellectual property.

Privacy Policy

• Online Store Terms: Our Online Store Terms outline how your personal information is collected, used, and protected when you visit or make a purchase from EWNSMART.
• Modifications to the Service and Prices: EWNSMART reserves the right to modify or discontinue services, update prices, or impose new charges at any time.
• Third-Party Links: Our website may contain links to third-party websites or services not operated by EWNSMART. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
• Prohibited Use: Users must not use our services for any illegal or unauthorized purpose, nor violate any laws in their jurisdiction.
• User Comments, Feedback, and Other Submissions: By submitting content to EWNSMART, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media.

Payments and Billing

• Billing Cycle: Your billing cycle starts upon order confirmation. Charges include the total amount of your order plus applicable taxes and fees.
• Refund Policy: Refunds are processed to the original payment method used for the purchase. The turnaround time for refunds is typically 5 to 7 working days from approval. Please note that Saturday and Sunday are not considered working days.

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall EWNSMART, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless EWNSMART and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Governing Law and Dispute Resolution

These terms and conditions are governed by the laws of California, specifically San Ramon, CA. Any disputes shall be resolved in the courts of San Ramon, CA.

Product Information and Pricing

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Changes to Terms

EWNSMART reserves the right to update or modify these terms and conditions at any time. Amendments are effective upon posting on the website. Continued use of our services constitutes acceptance of the revised terms.

Contact Information

For inquiries or assistance regarding our Terms and Conditions, please contact us:

• Email: [email protected]
• Helpline: +971 55 886 2805
• Support Ticket: Submit a support ticket through your account dashboard for personalized assistance.

Customer service hours: Monday to Saturday, 24 Hours (GMT) Sunday: Closed Other departments as per their timing: Monday to Saturday, 10:00 AM to 10:00 PM (GMT)