Welcome to EWNSMART Marketplace! We're excited to have you on board as a seller. Please review our policies to ensure a smooth and successful experience. Please review the following policies to understand your responsibilities as a seller on our platform.

Click Become A Seller

To begin the process of becoming a seller on EWNS Mart, click on the "Become A Seller" button and follow the instructions provided.

• Personal Info:
• Full Name
• Your Email

• Shop Info:
• Shop Name
• Shop Address

Seller Account Registration

To start selling on EWNSMART, sellers must register for an account and agree to abide by our Seller Policy and Terms and Conditions. Here are the steps to register:

1. Application Submission: Complete the seller application form on our website.
2. Review Process: Our team will review your application and notify you of approval.
3. Account Setup: Upon approval, set up your seller account to start listing products.

Product Listings

When listing products on EWNSMART, sellers must adhere to the following guidelines:

• Accurate Descriptions: Provide clear and accurate descriptions of each product, including size, color, material, and any relevant details.
• High-Quality Images: Upload high-resolution images that accurately represent the product.
• Price Transparency: Clearly state the price of each product, including any applicable taxes or fees.

Order Processing and Fulfillment

As a seller, it is your responsibility to:

• Order Confirmation: Confirm and acknowledge each customer order promptly.
• Shipping and Delivery: Ensure timely and secure shipping of orders using our designated shipping partners (Mothership, Cowtown Express, CSA Transport, TTS Transport, OceanBlue Logistics).
• Tracking Information: Provide customers with tracking information for their orders.
• Customer Communication: Keep customers informed about the status of their orders and address any inquiries promptly.

Customer Service

Maintain excellent customer service by:

• Responding Promptly: Respond to customer inquiries and messages within 24 hours during business days.
• Resolving Issues: Resolve customer issues, including returns and exchanges, in accordance with EWNSMART's policies.

Product Returns and Exchanges

Handle returns and exchanges efficiently by:

• Providing Return Labels: Offer return labels promptly for eligible returns.
• Processing Refunds: Process refunds or exchanges promptly upon receiving returned items.
• Covering Costs: Cover return shipping costs for defective, damaged, or incorrectly shipped items.

Seller Performance Standards

To ensure a positive shopping experience for our customers, sellers must maintain the following standards:

• Order Accuracy: Fulfill orders accurately and as described.
• On-Time Shipping: Ship orders promptly and within the agreed-upon handling time.
• Customer Ratings: Maintain high customer ratings and feedback scores.

Seller Fees and Payments

Understand EWNSMART's fee structure and payment policies:

• Commission Fees: Pay commission fees based on the sale price of each item sold.
• Payment Schedule: Receive payments on a bi-weekly basis, subject to our payment processing schedule.

Termination of Seller Accounts

EWNSMART reserves the right to terminate seller accounts in cases of:

• Policy Violations: Violation of our Seller Policy or Terms and Conditions.
• Poor Performance: Consistent failure to meet seller performance standards.

Contact Information

For assistance or inquiries regarding selling on EWNSMART, please contact our Seller Support team through:

• Email: [email protected]
• Helpline: +971 55 886 2805
• Support Ticket: Submit a support ticket through your seller dashboard for personalized assistance.