At EWNSMART, we are committed to ensuring your satisfaction with every purchase. Our Money Back Guarantee is designed to provide you with peace of mind when shopping on our website. Please review the following terms to understand how our Money Back Guarantee works:

30-Day Money Back Guarantee

We proudly offer a 30-day Money Back Guarantee on all eligible purchases made on our website. If you are not entirely satisfied with your purchase, you may return the item within 30 days from the date of delivery for a full refund of the purchase price, excluding any shipping costs.

Eligibility for Refunds

To qualify for a refund under our Money Back Guarantee, the following conditions must be met:

• The item must be unused, in its original condition, and returned in the original packaging.
• The return must be initiated within 30 days from the date of delivery.
• Proof of purchase, such as the order number or receipt, must be provided.
• Certain items, including gift cards, downloadable software, and personalized or custom-made products, are exempt from our Money Back Guarantee.

Non-Returnable Items

Several types of goods are exempt from being returned under our Money Back Guarantee:

• Gift cards
• Downloadable software products
• Some health and personal care items

Return Process

To initiate a return under our Money Back Guarantee, please follow these steps:

1. Contact our customer support team via email at [[email protected]], providing your order details and reason for the return.
2. Our support team will guide you through the return process and provide you with a return authorization (RA) number if applicable.
3. Pack the item securely, including any accessories, documentation, and original packaging.
4. Ship the item to the address provided by our support team, along with the RA number (if applicable).

Refund Processing

Once we receive your returned item and verify its eligibility for a refund, we will initiate the refund process:

• Refunds will be processed to the original payment method used during the purchase.
• The refund amount will exclude any shipping costs incurred.
• Refunds are typically processed within 5-7 business days after receiving the returned item. Please allow additional time for the refund to reflect in your account depending on your financial institution.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please follow these steps:

• Check your bank account again as refunds may take some time to post.
• Contact your credit card company, as it may take additional time before your refund is officially posted.
• Contact your bank. There is often processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at [[email protected]].

Customer Responsibilities

Customers are responsible for the following when returning an item:

• Ensuring the item is returned in its original condition.
• Including all accessories, documentation, and original packaging.
• Covering return shipping costs, unless the return is due to our error or a defective product.

Seller Responsibilities

As a seller on EWNSMART, you agree to the following responsibilities regarding refunds:

• Promptly provide return instructions and address to customers.
• Process refunds within the specified timeframe after receiving returned items.
• Cover return shipping costs for defective or incorrect items.

Get Help from EWNSMART

Most issues related to returns and refunds can be resolved directly with our customer support team. Contact us if:

• The seller hasn’t responded to your return request within 3 business days.
• You have returned an item and it has been delivered back to the seller, but a refund hasn’t been processed within the refund deadline.

Shipping Partners

We partner with reputable shipping carriers to ensure safe and timely delivery of your orders:

• MyUS
• FedEx
• UPS
• USPS
• Shippo
• Schneider Logistics

Tracking Your Return

For your peace of mind, we recommend tracking your return shipment. If you use our provided return label, tracking information will be automatically updated.

Contact Us

For any inquiries or assistance regarding our Money Back Guarantee Policy, please reach out to our customer support team:

• Email: [email protected]
• Helpline: +971 55 886 2805