Thank you for choosing us as your online marketplace. Placing an order on EWNSMART is easy and straightforward. Follow these simple steps to complete your purchase

Step 1: Selecting Your Product

• Browse and Select: Explore our extensive catalog to find the perfect item for you.
• Product Information: View multiple product images, detailed descriptions, and pricing.
• Seller Interaction: Contact sellers directly for specific queries via "Contact Seller" or inquire about products using "Product Inquiry."
• Quantity Selection: Choose the desired quantity of each item.

Step 2: Detailed Product Information

• Description: Read comprehensive details covering product features and benefits.
• Specifications: Check technical specs, dimensions, materials, and assembly requirements if applicable.
• Warranty: Review warranty information provided by the seller.

Step 3: Adding to Cart

• Add to Cart or Buy Now: Click "Add to Cart" or "Buy Now" to proceed with your selection.
• Review Cart: Ensure all chosen items and quantities are correct.
• Adjust Quantities: Modify quantities or remove items as needed.
• Order Summary: See the total price, including taxes and fees.
• Apply Coupons: Enter promotional codes for discounts if applicable.

Step 4: Proceeding to Checkout

• Shipping Information: Enter accurate shipping details, including email and phone number for updates.
• Shipping Method: Select the preferred delivery option. Free home delivery is the default choice.

Step 5: Payment Information

• Secure Payment Gateway: We use Stripe for safe transactions, ensuring your personal and payment information is protected.
• Payment Options: Choose from various methods including major credit/debit cards, digital wallets (Google Pay, Apple Pay, Cash App), and buy now, pay later services (Affirm, Afterpay, Klarna).
• Additional Instructions: Provide specific delivery preferences or assembly guidance if necessary.

Step 6: Confirming Your Order

• Review Policies: Agree to our Terms and Conditions, Return Policy, and Privacy Policy.
• Place Order: Click "Place Order" to finalize your purchase.

Step 7: Order Confirmation and Account Setup

• Email Confirmation: Receive an email confirming your order details and account setup.
• Account Access: Use your login credentials to access your account dashboard for order management.

Step 8: Post-Order Support

• Contact Us: For assistance, reach out via:
• Phone: +971 55 886 2805
• Email: [email protected]
• Support Ticket: Submit a ticket through your dashboard.
• 30-Day Money-Back Guarantee: Enjoy hassle-free returns within 30 days of purchase.

Step 9: Order Tracking

• Track Your Order: Visit our website and enter your order number under "Track Order" to monitor shipment progress.
• Shipping Partners: We partner with trusted couriers such as MyUS, FedEx, UPS, USPS, Shippo, and Schneider Logistics.

Step 10: Delivery

• Timely Delivery: Expect delivery within 7-10 business days, depending on your location and shipping method.
• Email Updates: Receive timely updates on your order status via email.